Flat Rate Coordinator
Summary
Title: | Flat Rate Coordinator |
---|---|
ID: | 210716213C |
Department: | Customer Service |
Division: | Jayco |
Location: | Middlebury, IN |
Description
This hourly position exists to provide support and guidance for the service repair flat rate manual time allowances and requirements utilized by technicians and others within the organization.
Essential functions
- Researches and gathers information from various sources to complete setup and maintenance of the Flat Rate Manual.
- Maintains the job operation codes, time allowances and supplier requirements for dealers and Jayco.
- Troubleshoots, provides support and responds to a wide variety of issues internally and externally.
- Reviews and audits job operation codes for accuracy.
- Uploads repair instructions, photos, part return requirements and other essential documents.
- Performs analysis of job operation codes for continuing quality improvement and consistency.
- Assists Dealer Training & Documentation, as needed.
Experience/ Knowledge
- 1-3 years of related RV industry experience is preferred.
- Education equivalent to a high school diploma is preferred.
Necessary Skills & Abilities
- Ability to accurately and thoroughly research issues.
- Strong communication and collaboration skills are required.
- Must display professionalism in all interactions and the ability to maintain a positive attitude through periods of adversity and disagreement.
- Proficiency with Microsoft software, including AX.
Work Requirements
- This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.
- Requires ability to occasionally travel between field locations. Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms.
- Must be able to frequently lift and move up to 10 pounds.
- Must comply with all safety procedures and protocols.
- This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
- Supervisory responsibilities: none.
- Remote work: not available.
- Regular attendance is required.
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Jayco offers a generous benefit package including:
- (2) medical insurance plan options, HSAs and FSAs,
- dental insurance,
- vision insurance,
- disability and life insurance,
- 401k plan with a company matching contribution of .50 on the dollar (up to 6%).
Wellness benefits, fitness center access, health clinic for employee use and Employee Assistance Program (EAP) benefits.
This opening is closed and is no longer accepting applications