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Job Openings >> Parts Return Coordinator
Parts Return Coordinator
Summary
Title:Parts Return Coordinator
ID:210428129C
Department:Customer Service
Division:Jayco
Location:Middlebury, IN
Description

Purpose:  this position exists to negotiate with dealers and suppliers on parts returned due to damages, incorrect part received and other shipping discrepancies.

Essential functions

  • Coordinates and documents all returned parts functions involving suppliers, monitors supplier performance, and reports disputes/resolved issues to supervisor.
  • Negotiates with dealers on deadlines for required returns.
  • Obtains return authorizations & assists in pulling parts and packaging for return to suppliers.
  • Processes returns to suppliers for warranty credit.
  • Reviews & reconciles credit memos.

Additional functions

  • Communicates with Return Materials Department regularly.
  • Generates reports and maintains return material sales orders.
  • Assists in maintaining debit memo records & supplier files.
  • Assists Supplier Returns Coordinator & Warranty Returns Parts Processor as needed.

Experience/ Knowledge

  • 1-3 years of related experience, preferred.
  • RV industry experience, preferred.       

Necessary Skills & Abilities

  • Must possess desire and ability to thoroughly understand customer service policies and procedures.
  • Demonstrates analytical problem-solving skills while using good judgement and decision making processes to diagnose problems and recommend solutions consistent with Jayco’s customer service objectives and warranty practices.
  • Critical thinking ability, problem solving sensitivity and inductive reasoning skills are needed.
  • Requires ability to define problems, collect data, establish facts and draw valid conclusions along with ability to interpret technical information.
  • Strong communication and collaboration skills are required with demonstrated ability to communicate technical information on behalf of Jayco, Inc.
  • Must display professionalism in all interactions and the ability to maintain a positive attitude through periods of adversity and disagreement.
  • Strong organizational skills with the ability to prioritize multiple projects efficiently.
  • Proficiency with Microsoft Office software, including AX.
  • Must comply with all safety policies, practices and procedures.                    

Work Requirements

  • This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 75% of the day.
  • Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms.
  • Must be able to frequently lift and move up to 25 pounds.
  • This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
  • Regular attendance is a requirement.
  • Supervisory responsibilities:  none.
  • Remote work:  not available.
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
This opening is closed and is no longer accepting applications
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WHAT'S MOST IMPORTANT

The values that make up our foundation are reflected every day by our team, on our campuses, in the communities where we work, in the products we deliver and lifestyle we promote. These values have been engrained since day one and haven't changed since.

The generous benefits we offer employees are a direct reflection of our values.

OUR VALUES

Love and Honor of God

Trust and Respect for People

Support for Family Life

Sustainable, Environmentally-Friendly Practices

Contribution to Community and Society

OUR BENEFITS

Production is Limited to 1st Shift

Immediate 401k Eligibility

On-Site Health Clinic and Workout Facility (Middlebury Campus)

Health Savings Account or Flexible Spending Account Availability

Medical, Dental and Vision Insurance

Wellness Program Featuring Fun Quarterly Events

Jayco Family of Companies
903 S. Main Street,
Middlebury, IN 46540
Phone: 574-825-5861

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