Purpose: This position exists to support the towable warranty team.

Essential Functions

• Manage incoming e-mail communications dispersing to correct Customer Service Group or Specialist to facilitate timely responses to inquiries.
• Review and respond to dealership warranty authorization requests in a timely, accurate manner.
• Review internal warranty claim requests ensuring timely, accurate processing.
• Enter jobber and retail claims for timely repair payments.

Experience / Knowledge

• Requires a minimum of 2-3 years related experience.
• RV industry knowledge is necessary and thorough understanding of how parts are used in production and repairs.
• Desire and ability to thoroughly understand customer service policies, procedures and tools.

Necessary Skills & Abilities

• Strong communication and collaboration skills are required with demonstrated ability to communicate information effectively.
• Strong organizational skills with the ability to prioritize multiple projects efficiently.
• Must display professionalism in all interactions and the ability to maintain a positive attitude through periods of adversity and disagreement.

• Proficiency with Microsoft Office software: including AX.
• Must comply with all safety policies, practices and procedures.

• This position may require sitting, standing, and working in front of a computer monitor in an office setting approximately 95% of the day.
• Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands and fingers, handle or feel objects, tools, or controls; and reach with hands and arms.  Must be able to frequently lift and move up to 20 pounds.
• This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).  Regular attendance is essential.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Jayco offers a generous benefit package including:

• (2) medical insurance plan options, HSAs and FSAs,
• dental insurance,
• vision insurance,
• disability and life insurance,
• 401k plan with a company discretionary matching contribution (up to 6%).

Wellness benefits, fitness center access, on-site health clinic for employee use and Employee Assistance Program (EAP) benefits.