This position exists to serve as the main point of contact for the Jayco brands dealer network related to dealer website contact, navigation assistance and functionality.

Essential Functions

• Provides both on-site and phone training for new and existing dealership personnel on policies, procedures, processes, new programs.
• Sets up new dealer and non-authorized dealer accounts and labor rates.  Creates and maintains new dealer and non-authorized warranty setups and labor rate entry.
• Supports unit documentation with unit registrations, data analysis and dealer lot inventory maintenance.
• Troubleshoots dealer end user customer support issues.
• Serves as primary representative for customer service related postings on dealer websites while collaborating with IT for website resource availability, functionality testing, content and maintenance.

Additional Functions

• Participates in dealer admin setup requests.
• Serves as a resource to assist with warranty flat rate setup and maintenance.
• Provides assistance with unit document maintenance for warranty registration entry/editing, information clarification, emails, dealer inventory reports and scanning supporting unit documents.

Experience / Knowledge

• Requires a minimum of 3-5 years related experience.
• RV industry experience is preferred.
• Desire and ability to thoroughly understand policies, procedures and tools.
• Teaching, training, instructional design capability and customer service experience is desired.
• Bachelor’s degree preferred.

Necessary Skills & Abilities

• Demonstrates analytical problem-solving skills while using good judgement and decision making processes to identify training needs, diagnose problems and recommend solutions consistent with Jayco’s customer service objectives and consistent with warranty practices.
• Critical thinking ability, problem solving sensitivity and inductive reasoning skills are needed.
• Requires ability to define problems, collect data, establish facts and draw valid conclusions along with ability to interpret technical information.
• Strong communication and collaboration skills are required with demonstrated ability to communicate technical information on behalf of Jayco, Inc.
• Must display professionalism in all interactions and the ability to maintain a positive attitude through periods of adversity and disagreement.
• Strong organizational skills with the ability to prioritize multiple projects efficiently.

• Proficiency with Microsoft Office software, including AX.
• Must comply with all safety policies, practices and procedures.

• This position may require sitting, standing, and working in front of a computer monitor in an office setting approximately 75% of the day.
• Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands and fingers, handle or feel objects, tools, or controls; and reach with hands and arms.  Must be able to frequently lift and move up to 20 pounds.
• This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
• A valid driver’s license is required.  
• Travel is required.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time.