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Job Openings >> Factory Service Manager - Motorized
Factory Service Manager - Motorized
Title:Factory Service Manager - Motorized
Department:Factory Service
Location:Middlebury, IN

Purpose:  This position exists to manage all services shop activities and personnel to ensure all repairs are completed timely and in a high quality manner to ensure that business needs are being met.

Essential functions

  • Manages, plans, and assigns current work activities to technicians to meet established schedule commitments.
  • Leads by making decisions, developing personnel, selects and trains new employees; initiating personnel actions  (i.e., selection, discipline, etc.).
  • Manages and monitor individual performance by checking work in progress.
  • Secures additional resources to manage Service Shop backlog.
  • Checks and approves all repair jobs completed in Service Shop.
  • Performs a variety of special customer satisfaction related projects

Additional functions

  • Follow and abide by all industry standards, regulations, and laws.
  • Communicate and maintain good relations with manufacturing reps and customers.
  • Assists Service Writers in determining customer needs and scheduling into Service Shop.
  • Assists Warranty Technicians in determining best course of repairs for units in the field.
  • Assists in pricing of all service and repair job estimates.


Required Experience/ Knowledge

    • 5-7 years prior related experience is required.
    • In-depth knowledge of the RV industry practices and service delivery standards.
    • Must possess a strong working knowledge of construction techniques for all types of RVs.
    • Requires a thorough understanding of heating, ventilation, air conditioning, refrigeration and electrical systems.
    • Requires a thorough working knowledge of RV industry codes and standards.
    • Requires the ability to use a wide variety of hand tools and test equipment as well as to instruct others in proper usage.


Necessary Skills & Abilities

  • Strong communication skills are required.
  • Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude.              
  • Proficient in Microsoft Office software.


Work Requirements

  • This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 50% of the day and walking, standing in a service shop setting.
  • Requires ability to occasionally travel between field locations.  Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.  Must be able to frequently lift and move up to 25 pounds.
  • This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed). 

Management reserves the right to assign or reassign duties and responsibilities to this job at any time.


Jayco offers a generous benefit package including:

  • (2) medical insurance plan options, HSAs and FSAs,
  • dental insurance,
  • vision insurance,
  • disability and life insurance,
  • 401k plan with a discretionary annual match

Wellness benefits, fitness center access, health clinic for employee use and Employee Assistance Program (EAP) benefits.


This opening is closed and is no longer accepting applications
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The values that make up our foundation are reflected every day by our team, on our campuses, in the communities where we work, in the products we deliver and lifestyle we promote. These values have been engrained since day one and haven't changed since.

The generous benefits we offer employees are a direct reflection of our values.


Love and Honor of God

Trust and Respect for People

Support for Family Life

Sustainable, Environmentally-Friendly Practices

Contribution to Community and Society


Production is Limited to 1st Shift

Immediate 401k Eligibility

On-Site Health Clinic and Workout Facility (Middlebury Campus)

Health Savings Account or Flexible Spending Account Availability

Medical, Dental and Vision Insurance

Wellness Program Featuring Fun Quarterly Events

Jayco Family of Companies
903 S. Main Street,
Middlebury, IN 46540
Phone: 574-825-5861

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