Purpose: Provides and coordinates the first line of technical assistance, repairs, and computer moves for all Jayco computers. 

Essential Functions:

• Provides 1^st level of support for helpdesk requests through phone and email
• Assist in the coordination to repair and support all hardware/software across Jayco’s locations
• Executes installation and configuration procedures
• Engages & collaborates with other IT team members to insure issue resolution
• Analyze, troubleshoot, & offer viable solutions to various hardware and software problems
• Coordinate and communicate with impacted constituencies
• Manage and maintain the helpdesk ticketing system and knowledge base running Microsoft System Center
• Participate in executing IT supported rollouts and upgrades of software and hardware
• Comply with all company policies and procedures
• Other duties as assigned

Required Experience/ Knowledge:

• 1-2 years of providing system support experience
• Associates degree in technology related field which can be substituted by MCSA or other specialized training (A+, CompTIA)
• Windows 10+ and Office 2016 – 2019

Necessary Skills & Abilities:

• Strong knowledge of operating systems
• Strong organizational skills to keep track of ongoing issues and notes
• Patience, understanding, and empathy with customers at all times
• Ability to troubleshoot common problems
• Ability to multitask
• Excellent verbal and written communication skills

Work Requirements:

• Driver’s license
• Ability to lift 50 pounds
• Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Jayco offers a generous benefits package including:

• (2) Medical Insurance plan options, HSAs, and FSAs
• Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
• Dental Insurance
• Vision insurance
• Disability and Life Insurance
• 401k plan with an annual discretionary match
• Wellness Benefits
• On-site Fitness Center access (IN only)
• Health Clinic for employee use (IN only)
• Employee Assistance Program (EAP) Benefits