Factory Service Lead Technician - Towables
Summary
Title: | Factory Service Lead Technician - Towables |
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ID: | 210429131T |
Department: | Factory Service |
Division: | Jayco |
Location: | Middlebury, IN |
Description
This hourly position exists to diagnose, inspect, adjust and perform repairs and parts/component replacements on units in a timely manner within estimated hours while meeting predetermined quality standards while working towards RVIA/RVDA Technician and RVIA Master Technician certifications.
Essential functions
- Inspect, assess and diagnose required repairs and provide an accurate list of all replacement parts to parts procurement personnel.
- Provide a wide variety of exterior repairs to units (may include: repair or replacement of metal, walls, fiberglass, roofs, decals, etc. Grease and pack bearings, adjust brakes, repair & adjust axles.) Performs repair, replacement or adjustment services on RV frames (may include: repair, replacement or adjustment of RV frames).
- Provide wide variety of interior repairs to units (may include cabinetry, sidewalls, ceiling panels (including raters and insulation), lights, plumbing parts & fixtures, soft goods, floor members (plywood/blandex, floor studding, insulation), floors, carpeting, linoleum, trim, etc. Completes rebuild and slideout adjustments.
- Perform repairs or replacement of vendor produced appliances and systems.
- Perform repairs or replacement of electrical (12 volt and 110 volt), plumbing, LP components and systems.
- Perform safety inspection of all components & systems.
- Ensure completed work meets applicable codes & standards.
- Add comments or additional repairs to open work orders with accurate times and materials used in repair processes.
- May provide training to apprentices/lesser skilled service technicians.
- Meets with owners at their unit to review all items on the owner’s lists and add-ons list as required.
- Attends rallies, service seminars, and/or makes field visits to facilitate unit repairs; provides training to dealer personnel/retail customers as necessary; and, performs inspections as assigned.
Experience/ Knowledge
- High school diploma or equivalent, plus 2 years applied trades training.
- 5-7 years related experience.
- Requires the ability to perform a variety of repairs on all types of RV products including knowledge of installation and repair of electronic control systems.
- Read and understand engineering prints and drawings.
- Forklift experience is desirable (Jayco training is required when forklift operation is required for position).
Necessary Skills & Abilities
- Demonstrates analytical problem-solving skills while using good judgement and decision making processes.
- Critical thinking ability, problem sensitivity and inductive reasoning skills are needed.
- Requires ability to define problems, collect data, establish facts and draw valid conclusions along with ability to interpret an extensive variety of technical instructions.
- Ability to maintain a positive attitude through periods of adversity and disagreement.
- Ability to communicate effectively both verbally and in writing with co-workers, management, customers and others to enhance organizational effectiveness and productivity.
- Ability to use a variety of hand and power tools, cutting equipment, testing tools.
- Requires the ability to perform a variety of repairs on all types of recreational vehicle products.
- Comply with all safety policies, practices and procedures.
- A skills assessment will be periodically conducted utilizing the Factory Service Technician skills matrix.
Work Requirements
- This position may require working in extremes in temperature & environment while performing moderately physical activity.
- Requires ability to occasionally travel between field locations.
- Regularly required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to frequently lift and move up to 50 pounds.
- This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Jayco offers a generous benefit package including:
- (2) medical insurance plan options, HSAs and FSAs,
- dental insurance,
- vision insurance,
- disability and life insurance,
- 401k plan with a company matching contribution of .50 on the dollar (up to 6%).
Wellness benefits, fitness center access, health clinic for employee use and Employee Assistance Program (EAP) benefits.
This opening is closed and is no longer accepting applications