This position exists to optimize return warranty dollars for supplier failures and chargeback suppliers for defective warranty parts.

Essential Functions

• Coordinates and documents all returned parts functions involving suppliers, monitors supplier performance and reports disputes and resolved issues to supervisor.
• Negotiates with dealers on deadlines for returning required parts.
• Obtains return authorizations for part returns and assists in pulling all parts to be returned and packaged for shipment to suppliers.
• Negotiates and processes warranty returns to suppliers and ships parts back for credit.  Receives and approves credit memo/check from supplier.
• Reviews, balances and reconciles credit memos daily and maintains ledge on supplier billings and credits monthly.
• Maintains flat rate manual file.
• Runs management reports and maintains return material sales orders.

Additional Functions

• Assists in maintaining debit memo files and database and supplier files. 
• Serves as back-up to supplier returns coordinator and warranty return parts processor.

Experience / Knowledge

• Requires a minimum of 1-3 years related experience.
• RV industry experience is preferred.
• Desire and ability to thoroughly understand customer service policies, procedures and tools.

Necessary Skills & Abilities

• Demonstrates analytical problem-solving skills while using good judgement and decision making processes to diagnose problems and recommend solutions consistent with Jayco’s customer service objectives and consistent with warranty practices.
• Critical thinking ability, problem solving sensitivity and inductive reasoning skills are needed.
• Requires ability to define problems, collect data, establish facts and draw valid conclusions along with ability to interpret technical information.
• Strong communication and collaboration skills are required with demonstrated ability to communicate technical information on behalf of Jayco, Inc.
• Must display professionalism in all interactions and the ability to maintain a positive attitude through periods of adversity and disagreement.
• Strong organizational skills with the ability to prioritize multiple projects efficiently.

• Proficiency with Microsoft Office software, including AX.
• Must comply with all safety policies, practices and procedures.

Work Requirements

• This position may require sitting, standing, and working in front of a computer monitor in an office setting approximately 75% of the day.
• Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands and fingers, handle or feel objects, tools, or controls; and reach with hands and arms.  Must be able to frequently lift and move up to 25 pounds.
• This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
• Regular attendance is a requirement.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time.