Customer Service Intern - Summer 2025

Are you looking for work experience in your field of study?

We are searching for college students interested in a Customer Service internship for the summer of 2025.

Purpose:

This position is a short term internship position providing support to the Customer Service team. All employees are expected to perform quality work within deadlines with or without direct supervision, interact professionally with all co-workers and customers and be a contributor on all work assigned to gain real world knowledge.

Duties and Responsibilities:

• Learn about and assist with growing Customer Experience throughout the organization.
• Learn about and assist with data analytics focusing on Customer Experience to maintain reporting that accurately reflects Jayco products and dealer performance.
• Learn about and assist in drive customer-centric culture and builder dealer relationships.
• Assist with annual service posters project (June-July) and any open projects that are going on at the time.
• Assist with weekly preparation, creation and organization of LEAN sessions.
• Attend all product development meetings and bring Qualtrics customer dates to each meeting.
• Assist with back order reports for Purchasing.
• Assist with vendor forms, email distribution, project ideas or power points for new locations and products, and assist with reviewing and updating estimates.
• Answer emails by sending brochures and manuals.
• Assist with organizing Customer Service Events.
• Assist with Welcome Calls and Building Tickets.
• Assist with completing reports and following up with suppliers.
• Learn the Pre-Authorization, Claims, Vendor Charge Back process.
• Pull and ship parts for the Vendor Charge Back area.
• Learn how to close out Return Merchandise Authorizations.

Additional Opportunities:

• This internship will work with the Customer Service Executive, Dealer Trainings, Qualtrics Department, Parts Department, Compliance Department, and Factory Service Department for both Towable and Motorized Divisions.

Work Requirements:

• This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 75% of the day and occasionally, working in a hot, humid manufacturing environment.
• This position is a 5 day a week job with 8 hour days. Start time will be determined in conjunction with the supervisor. Typical starting times are 8am.
• This position will last approximately 3 months. Internship start and end dates to be determined at time of offer.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time.