This salaried position exists to coordinate towable Service Technician schedules and activities to ensure all repairs are completed timely, efficiently and in a high quality manner to meet daily goals and objectives.

Essential functions

• Assists in organizing, planning and assigning current work activities to technicians to meet established schedule commitments.
• Assists technicians on trouble shooting, part identification, and part replacement.
• Monitors and controls individual performance by checking work in progress and recommending corrective actions when necessary and performs quality control inspections on completed repairs.
• Orders shop supplies & clears on hand inventory.
• Ensures the shop is clean, organized and free of dangerous or hazardous materials.
• Safely moves towable RVs around company property, in and out of storage bays, and to storage lots under all weather conditions and assists in transferring units to off-site lots.
• Assists and supports Service Writers in determining customer needs and scheduling into Service Shop.

Experience/ Knowledge

Prior related experience in a service shop environment is required.
Manufacturing background preferred.
Must possess a strong working knowledge of construction techniques for all types of RVs.
Requires a thorough understanding of heating, ventilation, air conditioning, refrigeration and electrical systems.
Requires a thorough working knowledge of RV industry codes and standards.
Requires the ability to use a wide variety of hand tools and test equipment as well as to instruct others in proper usage.

Necessary Skills & Abilities

Strong communication skills are required.

Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude.

Prior supervisory experience in a service environment.

Demonstrated analytical and problem-solving skills while using good judgement and decision making processes.          

Proficient in MicroSoft Office software.

Work Requirements

• This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 50% of the day and walking, standing in a service shop setting approximately 50% of the day where there may be fluctuations in temperature and humidity.
• Requires ability to occasionally travel between field locations.  Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.  Must be able to frequently lift and move up to 50 pounds.
• Comply with all safety policies, practices and procedures.
• This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
• This is position is not a remote work position.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Jayco offers a generous benefit package including:

• (2) medical insurance plan options, HSAs and FSAs,
• dental insurance,
• vision insurance,
• disability and life insurance,
• 401k plan with a company matching contribution of .50 on the dollar (up to 6%).

Wellness benefits, fitness center access, health clinic for employee use and Employee Assistance Program (EAP) benefits.